Tiffany & Co.

Marca de joyas de lujo.

Tiffany’s in CityCenterDC is my go to location. The advisors in there are phenomenal. From the hospitality to the attentiveness. Everyone in there is making sure to greet you in some way. I always feel so welcomed. The craftsmanship speaks for itself. The diamonds are unlike any other. I love that they help up keep your pieces, even if they are no longer an active style. I’ve had my pieces for years, after a full refurbishment you would think I just bought it. I will always be returning to this Tiffany location as my experience has never been anything but spectacular.

I have consistently received excellent customer service at The Tiffany & Company Collection at Chevy Chase, which is why my experiences at the City Center location are so disappointing. During my most recent visit, I felt rushed and completely unheard by the sales representative. While I was explaining my concern regarding a faulty item, she appeared more focused on shutting down the conversation than actually listening or resolving the issue. The interaction felt dismissive and unprofessional, especially given the level of service one expects from Tiffany & Co. Although the Store Director eventually spoke with me, which I appreciate, the intervention came too late to repair the experience. After this most recent incident, I will no longer patronize the City Center location. If you value attentive and respectful customer service, I strongly recommend visiting another Tiffany & Co. location that upholds the standard of care that Tiffany & Co. is known for.

Had a lovely experience here. Came in for ring cleanings (on our anniversary) and were met with a glass of champagne while we waited and walked through the store. Recieved very kind and helpful service from a nice woman with shoulder length blonde hair - sorry to forget her name! We felt welcomed and appreciated.

Christin was extremely polite and kind. She knew the collections well and helped me find the perfect piece.

The one star is only for the beauty of the store itself. Beware! I did not expect a routine watch battery replacement to expose such a complete breakdown of service at Tiffany & Co. I brought my Tiffany & Co. watch (a Baume & Mercier collaboration) to the Washington, DC location for a routine battery replacement. I was told I’d be contacted within three weeks, as the store has no service department. After seven weeks with no communication, I called to follow up and was told they couldn’t replace the battery because it was a collaboration piece — despite the fact that this same watch has been serviced multiple times at the Tiffany location in Chicago without issue. I drive to Washington to pick up my watch, the response from management was dismissive and unapologetic. No apology was offered. I then took the watch to a local jeweler, who replaced the battery in five minutes for $20. SEVEN WEEKS without any communication....Luxury brands are defined by how they treat their customers — and this Tiffany & Co. location failed completely. This was not a service experience worthy of the Tiffany name.

I've been shopping at Tiffany for 20 years and I've gone to every location in the DMV. I'd never been to this location, however, until now. It's in a heavily tourist area but I was downtown. I dropped my ring off for resizing and the worker acted like it was a huge bother, despite me making an appointment. It was sent out and I got an email 2 weeks later that I needed to pay $300 for a service before they'd honor their lifetime resizing because the "tips were worn". Initially I was sent an email saying they'd still resize it, then they said they wouldn't without the service. I felt like bottom to top this was a really poor experience and it feels like Tiffany has gone downhill. The least they could do is provide staff that knows Tiffany products esp older ones. The worker didn't even know Tiffany had different folders for diamond engagement rings in the past, besides the black ones you get now, telling me "we don't use those for our rings, we never used that kind". They didn't recognize other jewelry I'd purchased at eBay in the past as well.