USA Pawn & Jewelry

⭐⭐⭐⭐⭐ No puedo decir suficientes cosas buenas sobre Enrique. Durante los últimos dos años, me ha dado siempre los mejores tratos en joyas de oro y ha ido más allá en cada ocasión. Me ha ayudado a elegir piezas verdaderamente sentimentales para el Día de la Madre, mi cumpleaños y el cumpleaños de mi hijo, y cada una ha sido perfecta. Lo que realmente lo distingue es su paciencia y su cuidado genuino - nunca me apresura y siempre se asegura de que estoy 100% satisfecho con mi compra. Le confío tanto que he recomendado a mi familia a él para sus propias compras de joyas y todos han tenido experiencias excelentes también. Puedes ver que se toma orgullo en lo que hace y realmente quiere que sus clientes se vayan sintiendo confiados y emocionados. Si estás buscando a alguien en quien confiar, especialmente para compras de joyas significativas, pide por él. No iría a ninguna otra parte.⭐⭐⭐⭐⭐ I can’t say enough good things about Enrique! For the past couple of years, he has consistently given me the best deals on gold jewelry and has gone above and beyond every single time. He’s helped me pick out truly sentimental pieces for Mother’s Day, my birthday, and my son’s birthday, and each one has been perfect. What really sets him apart is his patience and genuine care—he never rushes me and always makes sure I’m 100% happy with my purchase. I trust him so much that I’ve referred my family to him for their own jewelry purchases, and they’ve all had great experiences as well. You can tell he takes pride in what he does and truly wants his customers to leave feeling confident and excited. If you’re looking for someone you can trust, especially for meaningful jewelry purchases, ask for him. I wouldn’t go anywhere else.Comentario traducidoVer original

Very disappointed! I’ve been pawn shopping since 1980 , love the finds, went in just looking been hadn’t been there in awhile I saw 2 pieces I liked, so Henry helped me out. The necklace was cute ! Very shining, very cheap, I knew it had be CZ. I told I was interested in 2 baby bangles . They tagged together 10kt small and thin for $399.99 so I waited and waited cause he wanted to prove to they diamonds on the necklace I kept telling him I didn’t want it… I ask again what could he do on the bracelets… Robert was in a meeting and Mike was busy,,he kept messing with necklace, Jose came out I’m only interested in the baby bangles. I made offer he said no,at this point I was already in there almost a half hour!! I asked for Robert again and nothing..he’s still with necklace , even though I had him check the diamonds in front of me… it’s kept testing Red ! we went back and forth. It’s was a shouting match!! I asked if someone else could help me. He kept the Lab diamonds But I didn’t care I was not interested. Ended up leaving But forgot my DL .they sent out an other young man with it. He’s kept saying he’s was sorry . I’ve spent lots of money in USA pawn, it’s crazy when employees like they be so disrespectful…

Acabo de tener una experiencia absolutamente terrible con esta gente. Había comprado una PlayStation para mi hijo en otra ubicación y obtuve una garantía para ella. La PlayStation no funcionó cuando llegué a casa, así que la llevé de regreso a esta ubicación; ambos chicos que supuestamente debían ayudarme tenían una actitud terrible. Me miraban entre sí y me hacían sentir como si fuera estúpido porque decían que no aparecía en su sistema y que era un "adhesivo viejo" cuando literalmente tenía la fecha del mes pasado impresa. Luego, el tipo me estaba mostrando mi cuenta y señaló al azar el hecho de que había perdido artículos frente a todos, lo cual fue completamente innecesario cuando estábamos hablando de algo que compré. Me sentí muy avergonzado porque sé que otras personas lo escucharon. Hicieron un trabajo increíble al hacerme sentir como un idiota por su error. Es realmente decepcionante porque me gustaba mucho USA pawn; no entiendo cómo podría gastar dinero en una garantía y mi compra ni siquiera aparecer, su servicio al cliente fue extremadamente grosero y me dijo "solo ve a la otra tienda" y se alejó hacia atrás en medio de que trataba de averiguar qué estaba sucediendo. No hubo disculpas, nada. Los otros empleados simplemente me miraron y no dijeron nada. Fue como una extraña caminata de la vergüenza, pasar frente a los empleados. Gracias por la terrible experiencia.I just had an absolutely terrible experience with these people. I had bought a PlayStation for my son from another location and I got a warranty for it. The PlayStation didn’t work when I got home so I took it back to this location both the guys that were supposed to be helping me out had a terrible attitude. They’re looking at each other and making me feel like I’m stupid because they’re saying it’s not popping up in their system and it’s a "old sticker" when it literally had last months date on it. Then the guy was showing me my account and randomly pointed out the fact that I lost items in front of everybody which was completely unnecessary when we were talking about something I purchased. I was super embarrassed because I know other people heard it. They did an amazing job at making me feel like an idiot over their mistake. It’s actually disappointing because I really liked USA pawn I don’t understand how I could spend money on a warranty and my purchase not even show up, their customer service was extremely rude and told me "just go to the other store" and walked away to the back in the middle of me trying to figure out what’s going on. No sorry, no anything. The other employees just looked at me and said nothing. It was like a weird walk of shame, walking past the employees. Thanks for the terrible experience.Comentario traducidoVer original

Gave me a price on the phone. I drive 45 minutes to come get the item. Get there and they said they never quoted me that price. Dishonest and made me waste time and gas. They're on y never use list now. Go to Casa Pawn or PawnF1st at least they're honest Edit. Went to Super Pawn and they kept the original quote thatUSA pawn said they never made, plus threw in an extra controller. Note to management: it would have been one thing if your employee said you were in a meet, but he said there was no way I could have talked to anyone else at the store and claimed I was a liar. I have principals and morals and you lost what would have been a longer term customer by not having them yourself

I came in when it was about 10 minutes before closing and they assisted me quickly. Michael was so friendly and knowledgeable. All staff here always makes me feel welcomed

Crystal, Jessie, Enrique, muchísimas gracias, ustedes fueron la mejor ayuda para mí esta noche, realmente me salvaron y les estaré eternamente agradecido por este lugar. Estoy muy feliz de haber venido aquí en lugar de ir a cualquier otro lado. Mucho amor, chicos, ustedes se merecen lo mejor.Crystal,Jessie, Enrique, thank you so much, y’all were the best help to me tonight they really saved me and I’m forever grateful for this place. I’m so happy I came here instead of anywhere else. Much love, guys you deserve the best.Comentario traducidoVer original

Absolutamente el barrio pobre, Dios mío, este debe ser la tienda de empeño más repugnante que haya visto jamás. Fui a su otra tienda de empeño y pude empeñar 10 o más de mis espadas, estos tipos no las quisieron aceptar, no pudieron venderlas. Parecía una tienda china barata, no estaba seguro si era una tienda de un dólar o una tienda de empeño.Absolutely the slum my God this has to be the most disgusting pawn shop I have ever seen I went to their other pawn shop was able to pawn 10 or more of my swords these guys wouldn't take them couldn't sell them it looked like a cheap Chinese shop wasn't sure if it was a dollar store or a pawn shopComentario traducidoVer original