Pawn Broker

The manager here is unprofessional and hostile. I came in to purchase an item they told me included a hard case. I left to get the money, returned, and suddenly was told the case "isn’t a part of it." The manager, Jose, then tried to justify it by claiming the customer who sold it to them must have brought it in with a case one day and without a case another day—and that they simply "didn’t update the system." This was an $800 purchase, and a new case costs around $150. I asked if they could at least take $50 off since the item was not as advertised. Instead, Jose responded by saying, "No—actually I’ll increase the price by $50," which felt blatantly disrespectful and retaliatory. It’s clear he enjoys using his position to talk down to customers rather than taking responsibility for his team’s mistake. The experience was unnecessarily rude and frustrating. I won’t be returning, and I’d recommend shopping elsewhere if you want honest and fair treatment.

All pawn shops change too much. This one is no different. If your loan is due and you need a few more days, so long as you talk to them, most of the time they will extend the due date. They will charge you for the extra time of course. But at least they won't sell your items. Other pawn shops have said they were going to allow me extra time, then don't & sell my property anyway. SO*s. I've met the owner, he seems to be a decent person.

I had a really positive experience here. They don’t have a huge selection of stuff, mostly just jewelry, but the staff was real nice