OneMain Financial

I received a message to call to verify info and I’ve been calling for 2 days in a row no answer. UPDATE*** I was able to get the help I needed and I was satisfied with the lady I worked with give them 5 STARS NOW I forgot her name but I know it starts with an L so shout out to her for helping me get in and out quick!!.

Fue aprobado a través de Experian durante aproximadamente 16 horas. Luego no lo fue. Un empleado tomó mi información, me aprobó y luego me rechazó. Pérdida de tiempo.Was "approved" through Experian for about 16 hours. Then I wasn’t. One main took my info, approved me then rejected me. Waste of timeComentario traducidoVer original

I just called to ask for help with my online account today because i was having trouble logging in today, 6 Aug 2024, spoke to a Tanya, Springfield, office. She was referring me to tech support and was going to give me a phone number and asked me what problems was I having I told her, it was basically my user name and password, but anyways, she then said the number should be online for tech help I asked her where she didn't really know, I told her I'm looking on the website now so where is it, she didn't know then I asked her about can you have 2 loans she first said no, then I told her I read it online that you can for One Main and then she started to explain that you can depends on what type secure or insecure. Reason why I'm posting is because her phone attitude was not pleasant at all, I don't know why people are in customer service positions and don't know how to sound pleasant on the phone and try their best to help people that call their business. I usually don't post reviews, but, something needs to be said about bad customer service in customer service business. Someone needs training on how to speak to customers without sounding like they are bothering them when you call.

Almost two months ago Tonya called me asking me if I wanted to increase my loan. At the time I turned it down but here recently, I suffered an expensive automotive repair. I called the office yesterday and spoke to Tonya again and explained my situation. She told me she will call me back in 1 hr or less and I had to call her twice within 3 hrs and then I was left on hold for almost 30 minutes. I was told everyone else was on break and no one else could assist me. When Tonya got on the phone the questions she was asking was almost like she knew I wouldn’t get approved. My credit score is fairly decent and she was telling me I needed a co-signer. I never had this issue in the past, this would’ve been my 3rd time getting a loan through them but at this point I’m going to look at this as something God did not want me to do and once I’m done paying off my previous loan, I will never come back. Customer service here Sucks and if you don’t want to feel bad for needing to take out a loan, i suggest you do not come here!

El gerente actual carece de experiencia en cuanto a darte el mejor resultado posible de si te aprobarán o no. Tienes a una señora en Mariner Finance que sabe cómo hacer todas las preguntas correctas y decirte si te aprobarían o no, probablemente no te aprobarían. Una señora en ese lugar. Ella preguntó qué era mi ingreso de W2. Dijo que si no puedo mostrar el papel de trabajo real en las otras ocupaciones, no cuenta desafortunadamente. Preguntó si puedo tener un co-firmante. No es una opción para mí. Y ella pudo decirme basada en sus años de experiencia que no me aprobarían debido a la falta de pruebas de ingresos. Evitó la consulta dura. Así que si estás tratando de evitar una consulta dura y solo tienes un ingreso de 1200 dólares al mes para mostrar y trabajas en c jobs independientes. No te pierdas el tiempo aquí. Steve estaba apresurado para poner una solicitud entonces no se molestó en seguir adelante cuando se le pidió más documentación - un retorno de impuestos. La empresa en sí misma solo te enviará cartas diciendo que calificas para ‘x’ cantidad. En realidad, es solo un esquema de publicidad para atraer a la gente. Olvídate de la oficina de Kettering también. No responden las llamadas telefónicas ni las devuelven para este asunto. Ha cambiado tanto en los últimos 2 años en calidad y en cuanto a uno’s crédito. Ve a Mariner Finance.The current manager is inexperienced in terms of giving you the best possible outcome of whether you’ll be approved or not. You’ve got a lady at mariner finance that knows how to ask all the right questions and tell you if you’d be approved or not likely approved. A lady at that too. She asked what my w2 income was Said if I can’t show actual paperwork on the other jobs, doesn’t count unfortunately. Asked if I can have a co-signer. Not an option for myself. And she was able to tell me based on her years of experience I would not be approved bc of the lack of proof of income. Avoided the hard inquiry. So if you’re trying to avoid a hard inquiry and have only 1200 income a month to show and work independent c jobs. Don’t waste your time here. Steve was in a hurry to put in an application then didn’t bother to follow through when asked for more documentation - being a tax return. The company itself will just send you letters that you qualify for ‘x’ amount. In actuality, it’s just an advertisement scheme to lure people in. Forget the Kettering office as well. They don’t answer phone calls or return them for this matter. So much has changed in the last 2 years in quality and regards to one’s credit. Go to mariner finance.Comentario traducidoVer original

Although I only had taken a loan out over 4 months ago I was able to contact One Main and rewrite my loan to receive extra cash to pay down more debt. All it took was just one phone call and it happened. Love the Service and love the staff. This is one place you can count on.

Hablar con el representante en noviembre para pagar un pago extra en diciembre para tenerlo fuera del camino. Todavía saca dinero y preguntar si pueden devolverme mi dinero desde que todavía está pendiente el día de. Arruinar la Navidad haciendo que mi cuenta sea negativa ahora estoy pagando tarifas bancarias y un pago de préstamo extra que ya pagué con anticipación una semana antes de Navidad. Este será mi último préstamo con estos tipos. Estoy pagando mi principal lo más rápido posible para no tener que lidiar con esto más.Talk to rep in November pay extra payment for December to have it out the way. Still pulls money out and ask if they can give my money back since it still pending the day of. Ruin Christmas making my account go negative now Im taking bank fees and extra loan payment that a payed already in advance before a week before Christmas. This will be my last loan with these guys. I’m paying my principal quick as possible so I don’t have to deal with this anymoreComentario traducidoVer original