TIAA Financial Services

Had to enroll due to company matching policy. I can confirm TIAA provide some of the worst retirement options. With any equity options expense ratios are super high compare to any other company. Their money market fund is not insured at all. Final nail in the coffin is the traditional, good luck taking money out of it. It will take 10 years to rollover the money and during this 10 years withdrawn period you do not earn any interest at all.

By contrast, I have had a wonderful experience with TIAA. Our financial advisor is easy to get in touch with, and he knows his stuff. Having a local office makes accessing TIAA services even more convenient and efficient. The website is easy to navigate, as well. My overall rating is very positive.

Thanks to James Scully for helping plan and establish my RMD. This was done over the phone, a big help these days, while we both viewed forms via computer. He made the whole process exceptionally easy. He has excellent communication and interpersonal skills, the result being that all my questions were answered and I felt very comfortable with my decisions. My experience with TIAA over many years and several states has been very positive, but James certainly ranks as one of the best consultants I have spoken with.

My experience was terrible. I have more money in taxable accounts than I do with TIAA-CREF, but the "advisor" didn't even want to know what my other investments were. I should be holding all my bonds in the tax deferred accounts, and all equities or stocks in the taxable accounts, but this clown had no clue.

Came to their new location today. Receptionist was on a personal call the entire time -- even through checking me in. She was complaining about some family member and even did an impression of this person. I waited for 3 min right outside the door to get buzzed in because she wasn't paying attention then I took a seat as no direction was given. She snapped at me to sign in...while she proceeded to talk on the phone. How unprofessional!!! The actual advisors are much more helpful, so I can't fault them for this but such a complete turn off when you're supposed to be representing your company....

Worst and horrible customer service experience while having my excess retirement contributions refunded while having transferred to the call center- making me go about round and round . Spent hours and hours over phone with out any useful information available. If only I had another choice would not even ever recommend this service to anybody else even in a night mare. Wish could give negative stars if the feature is available. Single star is given so that i could post this review.

Every time I reach out for help I'm rerouted and never get my questions answered. If you want to use TIAA through your employer account as set up, it's fine, but don't roll anything in or try and get questions answered as you'll just go on circles.